Privacy Policy

FarmNetwork is a marketplace where vetted Ugandan farmers sell structured video courses. The app and the website at farmnetwork.ug are operated by Yukon Software-SMC Ltd ("FarmNetwork", "we", "us"), a company registered in Uganda. We are the data controller for the personal data described here.

For anything about your privacy or this policy, write to [email protected]. Our handling of your data is subject to Uganda's Data Protection and Privacy Act, 2019.

We collect what the Platform needs to work, and nothing beyond it. There is no advertising SDK and no analytics profile built about you.

Account details

Your first and last name, phone number, and district. Optionally an e-mail address for contact and a profile photo. Your phone number is also your login identity.

Instructor details

If you apply to teach: your headline, biography, years of farming experience, a note on the scale you farm at, and an optional introduction video.

Learning activity

Which Courses you are enrolled in, how far through each lesson you are, your bookmarks, the questions you ask and the answers you receive.

Orders and payments

A record of each Order, its status, the amount in UGX, and the transaction reference returned by our payment provider. We never receive or store your Mobile Money PIN or card number.

Content you upload

Course videos and their thumbnails, and Shorts you record, together with anything you write in a question or answer.

Device and technical data

A push notification token for the device you install the app on, the platform name, and when that device was last seen — used only to deliver notifications to the right phone.

Notification preferences

Your choices about which notifications you want to receive.

The Android app requests four permissions. Each is used only for the purpose below, only while you are using the relevant feature, and never in the background.

Camera

Only to record a Short, and only from the moment you open the recorder. We do not access the camera at any other time.

Microphone

Only to capture the audio of a Short you are recording. Video capture includes audio by default; we do not record audio separately or in the background.

Notifications

To show you answers to your questions, order updates, and course review results. You can turn these off in your phone settings at any time.

Internet access

Required for the app to reach FarmNetwork at all — to load courses, stream video, and sign you in.

We use your personal data to:

• create your account and sign you in, by sending a one-time code to your phone number;
• show you the Courses you are enrolled in and remember your progress through them;
• let you ask an Instructor a question, and attach their answer to you so you receive it;
• take payment for a Course and give you the access you paid for;
• pay Instructors what they have earned;
• review and vet Instructor applications and the Courses they submit;
• send you service notifications about the things above;
• keep the Platform secure, investigate abuse, and enforce our Terms;
• meet our legal, accounting and tax obligations in Uganda.

We use a small number of specialist providers to run the Platform. Each processes only what it needs to do its job, only on our instructions, and none may use your data for its own purposes.

Supabase

Hosts the database, accounts and file storage behind the Platform.

Cloudflare R2

Stores and streams Course video and Shorts.

MarzPay

Processes MTN and Airtel Mobile Money payments. Receives your phone number and the amount, not your name or learning activity.

MarzSMS

Delivers the SMS code that verifies your phone number. Receives your phone number and the code, nothing else.

Firebase Cloud Messaging

Delivers push notifications to your device. Receives the notification and your device token, not your account details.

Other users see only what a feature requires: your name against a question you asked, or an Instructor's public profile. Your phone number is never shown to another user.

We will disclose personal data to a court, regulator or law enforcement body where we are legally required to, and no further than that requirement reaches.

• We do not sell your personal data. There is no circumstance in which we would.
• We do not share it with advertising networks or data brokers, and the app carries no ads.
• We do not build advertising or tracking profiles about you, on or off the Platform.
• We do not read the contents of your phone: no contacts, no messages, no location, no other apps.
• We do not use your Course videos or Shorts for anything other than running the Platform.

• All traffic between the app or website and our servers is encrypted in transit over HTTPS.
• Access to the database is enforced by row-level security rules on the database itself, so one account cannot read another account's data even if the app were modified.
• Payment credentials are entered with the payment provider, never in the FarmNetwork app and never on our servers.
• Provider credentials are held server-side only and are never shipped inside the app.
• Staff access to personal data is limited to the accounts that need it to do vetting and support.

No system is perfectly secure, and we will not pretend otherwise. If a breach affects your personal data, we will notify you and the relevant authority as the Data Protection and Privacy Act, 2019 requires.

We keep your account data for as long as your account is open. After you close it, the rules below apply.

• Orders and payment records are kept for as long as Ugandan accounting and tax law requires us to keep financial records, because that is what they are.
• Questions and answers stay attached to the Course. Other learners rely on them, and removing them would take away something they paid for.
• Courses published by an Instructor stay available to learners who have already paid for them.
• Everything else — your profile details, progress, bookmarks, device tokens and notification preferences — is removed.

Under Uganda's Data Protection and Privacy Act, 2019 you may ask us to:

• tell you what personal data we hold about you;
• correct anything that is wrong or out of date;
• delete your account and the data tied to it, subject to section 8 above;
• stop processing your data where we have no lawful basis to continue.

Write to [email protected] and we will respond within 30 days. If you are not satisfied with our answer, you may complain to Uganda's Personal Data Protection Office.

You can ask us to delete your FarmNetwork account and the personal data tied to it at any time, at no cost, and without giving a reason.

How to request deletion

In the app: Profile → Delete account. On the web, without installing the app: farmnetwork.ug/delete-account. Both confirm your identity with the same phone verification code used to sign in, then delete your account immediately. If you no longer have access to that phone number, e-mail [email protected] instead and we will confirm your identity and delete the account within 30 days.

What is deleted, and what is kept

Your profile details, learning progress, bookmarks, notification preferences and device tokens are deleted. Your Order and payment records are kept as financial records, and questions and answers stay on the Course for the learners who rely on them, as section 8 explains.

FarmNetwork is built for adults running or starting a farming enterprise, and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, write to [email protected] and we will delete it.

We will update this policy when the Platform changes or the law requires it. The effective date at the top always tells you which version you are reading. If a change materially affects how we use your data, we will tell you in the app before it takes effect.

Questions about this policy, your data, or a deletion request: [email protected].
Yukon Software-SMC Ltd, Uganda.